Hello, world!
EXPLORE MY CORE VALUES
Excellence
I set high standards and strive to exceed them. By committing to excellence, I achieve remarkable results and make a significant impact in any project in which I'm involved.
Teamwork
Talent can only take you so far, but teamwork enables people to tackle challenges more creatively and efficiently, often leading to innovative solutions that might not emerge in isolation.
Integrity
I strive to do the right thing, even when no one is watching. Integrity creates a solid foundation for success in both my personal and professional life.
Continual Improvement
My mindset values progress over perfection and seeks learning from both successes and failures. I regularly analyze my performance and if required, implement small, incremental changes to achieve sustained growth and innovation.
Skills
My goal is to build products that delight users
ServiceNow Development
I am a Certified Application Developer who has a strong coding and development experience building new SN enhancements, custom apps, service portals, and integration interfaces. I am highly proficient in Javascript, HTML, and CSS as well as AngularJS, Sass, and Bootstrap.
Web development
I love to learn and experiment with programming languages and new platforms. If I'm not developing apps, you will find me learning about PHP, Java, Python, Powershell, Wordpress, programming design patterns, the cloud, web design, or any exciting web framework like React.
IT Processes
I am skilled in IT processes with a strong background in ITIL, SIAM, Agile methodologies, and DevOps practices. I excel at streamlining workflows, fostering collaboration, and driving continuous improvement to deliver high-quality services and solutions.
ServiceNow Platform
I am a Certified System Administrator who has over 10 years experience working with the ServiceNow platform on a variety of projects. I have been involved with Go-Live projects as well as building functionality from high-level concepts through to implementation and maintenance.
Professional Interests
ServiceNow Proficiencies
Core Platform
Service Portal / UI Builder
Coding Proficiency
Workflow Automation
Application Suites
Experience
Common development areas and projects
Catalog Item Development
Creating ServiceNow catalog items for customers involves designing and configuring offerings that streamline service requests and improve user experience. These catalog items act as a user-friendly interface for customers to request services, such as hardware, software, or support assistance. The process begins with identifying the needs of the customers and then defining clear, concise forms that capture all necessary information. By customizing these items, companies can ensure that requests are processed efficiently, reducing manual intervention and improving overall service delivery. Additionally, integrating with other ServiceNow modules and external systems can enhance functionality and provide a seamless experience for users.
Scoped Applications
Creating bespoke scoped apps in ServiceNow for companies involves tailoring the platform's capabilities to meet specific business needs. These custom applications are designed within a defined scope to ensure data separation, security, and manageability. By leveraging ServiceNow's development tools, such as Studio and Flow Designer, developers can build applications that automate workflows, integrate with external systems, and provide user-friendly interfaces. This customization helps organizations streamline operations, enhance productivity, and achieve a higher level of efficiency. The process typically includes gathering requirements, designing the application architecture, developing features, testing, and deploying the app within the company's instance of ServiceNow.
Integrations
Integrating ServiceNow with other systems and applications is crucial for creating a cohesive IT ecosystem that enhances overall business operations. This integration allows data to flow seamlessly between ServiceNow and external platforms such as ERP systems, CRM tools, and monitoring solutions. By using integration tools like REST APIs, SOAP web services, and IntegrationHub, developers can establish real-time data synchronization, automate complex workflows, and ensure consistency across various systems. This interconnected environment helps in reducing redundant data entry, minimizing errors, and providing a unified view of enterprise data. Moreover, such integrations enable organizations to leverage the full potential of their technology stack, improve operational efficiency, and offer better service delivery to end-users.
Portals and Workspaces
Creating ServiceNow Service Portal and workspaces involves designing user-friendly interfaces to enhance platform interaction. The Service Portal offers a customizable front-end for accessing services, submitting requests, and finding information quickly, tailored to the organization's branding. Workspaces provide specialized environments for different roles, like IT agents or HR personnel, featuring contextual dashboards, task lists, and integrated tools to boost productivity. Focusing on usability and customization ensures the implementation meets user needs, leading to greater satisfaction and efficiency in daily operations.
Platform Upgrades
Upgrading ServiceNow to new major releases is essential for keeping the platform current with new features, security updates, and performance enhancements. The process begins with detailed planning and reviewing release notes to understand changes and their impact on customizations. A cloned sub-production instance is used for thorough testing to identify and resolve compatibility issues. Once testing is complete, a comprehensive upgrade plan, including a rollback strategy, is developed. Effective communication with end-users and stakeholders ensures minimal disruption. The upgrade is then executed during a planned maintenance window, followed by validation to confirm everything is functioning correctly. This methodical approach ensures a smooth transition while maintaining system reliability.
Peer Reviews
READ WHAT MY ASSOCIATES HAVE TO SAY
"His ability to juggle conflicting priorities is second to none. He makes balancing his client facing and business facing commitments look effortless - even though we all know what he does takes attention to detail, context switching and leaning in."
"His collaborative approach has helped the team define new architecture, design integrations, and overcome challenges across systems."
"His ability to collaborate with different teams has been instrumental in identifying and resolving issues quickly, and his attention to detail has ensure that all tasks are completed accurately and on time."
"ServiceNow Gun with an incredible personality to drive things done."
"His capacity to see a problem and solve the problem, and ensure it's delivered to the highest standard and best practices, is testament to his knowledge, ability, and experience."
GO-TO TOOLS
Favourite Apps That Enhance My Workflow and Productivity
Visual Studio Code
Visual Studio Code
Versatile code editor
Visual Studio Code is a free, open-source code editor by Microsoft, offering features like debugging, syntax highlighting, and version control across Windows, macOS, and Linux.
Chrome DevTools
Chrome DevTools
Frpnt-end development helper
Chrome DevTools is a set of web development tools built directly into the Google Chrome browser, enabling developers to inspect and debug their code, optimize performance, and analyze network activity.
Notion
Notion
Planning and organising platform
Notion is an all-in-one productivity app that combines note-taking, task management, and collaboration tools into a single platform, allowing users to organize and manage their work and personal projects.
Google Keep
Google Keep
Minimalistic note-taking app
Google Keep is a simple and minimalistic note-taking app that allows users to create, organize, and share notes, lists, and reminders across various devices.
Career History
A look back at how I got here
- 2009
Oct
Application Support Analyst
First experience with ServiceNow. Completed a new ITSM implementation with domain separation.
- 2015
ServiceNow Admin
Jan
Pushed ServiceNow to its limits. Developed a Service Delivery Report automation application and completed a Project Portfolio Suite implementation.
- 2018
Jan
ServiceNow Developer
Learned the right way of doing things within ServiceNow. Completed migration and re-platform projects and became highly proficient in integration implementations.
- 2021
Engineering Lead
May
Guided my onshore and offshore team about the implementation and management of cloud applications in our portfolio across a large organization.
Sept
Principal Software Engineer
Helped build a team of developers and infrastructure engineers and mentored them to support their growth from junior to senior engineers.
- 2022
Developer / Consultant
Mar
Decided to go back to doing what I enjoy the most: building things from design to completion. Also managed and supported offerings on the ServiceNow Platform-as-a-Service model.
- Current
Certifications
Professional Qualifications and Credentials
Companies I’ve Worked So Far
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